Rainbow Mountain Media LLC Privacy&Policy

Rainbow Mountain Media LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your data when you visit our website, use our services, purchase our products, or interact with us, including through text messaging. By using our services or providing your information, you agree to the terms of this Privacy Policy.

1. Types of Data We Collect We collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, billing and shipping address, and payment details provided when you make a purchase, sign up for our newsletter, or opt into text messaging.

  • Mobile Information: Your phone number and consent for text messaging when you opt into our SMS marketing or service notifications.

  • Non-Personal Information: Includes device information, IP address, browser type, and website usage data collected via cookies or analytics tools.

  • User-Provided Content: Information you share, such as reviews, survey responses, or customer support inquiries.

2. How We Collect Data We collect data through:

  • Direct Interactions: When you provide information via website forms, account registration, purchases, or opting into text messaging (e.g., by texting a keyword or submitting your phone number).

  • Automated Technologies: Through cookies, web beacons, and tools like Google Analytics to track browsing behavior and site performance.

  • Third Parties: We work with service providers, such as payment processors (e.g., Stripe) or SMS platforms, that facilitate our services. Additionally, we may also work with social media platforms if you interact with us through them.

3. How We Use Your Data We use your data to:

  • Process and fulfill orders, including shipping pet products and sending order confirmations.

  • Communicate with you via email or text messages for marketing, promotions, or service updates (e.g., order status, restock alerts) if you’ve opted in.

  • Improve our website, products, and services by analyzing usage trends.

  • Personalize your experience, such as recommending products based on your preferences.

  • Comply with legal obligations or protect our business interests.

4. How We Store Your Data We store your data securely using industry-standard measures, such as encryption and secure servers. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Transaction data is kept for 7 years for tax and accounting purposes.

  • SMS opt-in data is retained until you opt out or we no longer need it for campaign purposes.

5. Sharing Your Data We do not sell your personal information or share it with third parties for marketing purposes. We may share your data with:

  • Service Providers: Trusted partners who assist with payment processing, SMS delivery, website hosting, or analytics (e.g., Shopify, Twilio).

  • Legal Authorities: When required by law, such as in response to a subpoena, or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All the above categories exclude text messaging originator opt-in data and consent; this information we will not share personal information with third parties for marketing/promotional purposes.

 

6. Cookies and Tracking We use cookies to enhance your browsing experience, analyze site traffic, and deliver targeted ads. You can manage cookie preferences through your browser settings.

7. Your Rights and Choices You have the following rights regarding your data, subject to applicable laws:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your data, subject to legal retention requirements.

  • Restrict Processing: Request limits on how we use your data, where permitted by law.

To exercise these rights, contact us at cs@rainbowmountainmedia.com. We will respond within 30 days or as required by law.

8. Email & Text Message Communications If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

 

If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.

 

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.

 

For more information, see our Mobile Messaging Terms and Conditions available at https://rainbowmountainmedia.com/terms-condition/.

 

9. Data Security We implement reasonable security measures, such as SSL encryption, secure servers, and access controls, to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by applicable laws.

10. Third-Party Links Our website https://rainbowmountainmedia.com may contain links to third-party websites or services, such as social media platforms or payment processors. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

11. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it as soon as possible. If you believe we have inadvertently collected data from a child under 13, please contact us at cs@rainbowmountainmedia.com.

12. International Data Transfers If you are located outside the United States, your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during such transfers, in compliance with applicable laws like GDPR (if applicable).

13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us If you have any questions about this Privacy Policy, You can contact us:

By email: cs@rainbowmountainmedia.com

By visiting this page on our website: https://rainbowmountainmedia.com/contact-page

By phonenumber:14094193474

Address: 4030 Wake Forest Road, Ste 349, Raleigh, NC 27609